Privacy Policy

Valentina Beauty Privacy Policy

This privacy policy sets out how Valentina Beauty uses and protects any information that you give Valentina Beauty when you use this website.

Valentina Beauty is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Valentina Beauty may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 14/07/2024

Information we may collect

We may collect the following information:

Your name and job title
Your contact information, including email address
Demographic information such as postcode, preferences, and interests
Other information relevant to customer surveys and/or offers

What we do with this information

We require this information to understand your needs and provide you with a better service, and for the following reasons:

Our internal record keeping
We may use the information to improve our products and services.
Using the email address you have provided, we may occasionally send promotional emails about new classes, special offers or other information which we think you may find interesting.
We may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website and to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. In no way does a cookie give us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer, however this may prevent you from taking full advantage of the website.

Links to third party websites

Our website may contain links to other websites we think you may find of interest. However, once you follow these links to leave our site, please be aware that we do not have any control over the third-party website.

Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Control of your personal information

You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at valentinabeautybyria@gmail.com

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of the personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you, please email valentinabeautybyria@gmail.com. A small fee will be payable to access this information.

If you believe that any of the information we are holding on you is incorrect or incomplete, please email us as soon as possible at valentinabeautybyria@gmail.com
We will promptly correct any information found to be incorrect.

Policy updated: 14/07/2024

Terms & Conditions

Before booking onto one of our treatments, please make sure you thoroughly read through these Terms and Conditions.

These Terms form a legally binding agreement between us and you, so please make sure you are happy with everything before proceeding. If you have any questions, we will be happy to help so do not hesitate to get in touch.

Photographs and Marketing

We do like to take photos of our work for our social media pages. If you are uncomfortable with this, please let us know and we will make sure to exclude you from the images.

You accept that if you provide us with a testimonial (including an accompanying photograph) that this can be used on any or all our social media platforms and website.

Your Information and Data Protection

We will use the personal information you provide to us to help you get the most out of the services we provide and provide you with the necessary support. We will never give out your personal information to anyone else. You will only receive emails relevant to our services.

Refund Policy and Cancellations

We appreciate that you may not be able to attend your appointment, whether it be due to illness, appointments etc. We will be as flexible as possible and allow you to reschedule your booking if at least 24 hours notice is given and use the deposit made towards that new appointment, if less than 24 hours is given then the booking deposit will be kept.

Please understand that we are a small business, so we may not have the capacity to move you to a different appointment if we are fully booked.

We rarely need to cancel bookings ourselves, but if we do for any reason (i.e. family emergency, illness), we will offer an alternative time for your appointment or a refund of your deposit.

Refunds will not be offered if bookings are cancelled for poor weather conditions or any other ‘Acts of God’.

Pricing

Our fees are shown on the booking form and invoices. Our prices will not change part way through a course. All bookings are made per service and a deposit payment has to be made for the service to be booked. Payments will need to be made via bank transfer or through our online booking system.

Health and Safety (including Covid-19)

Your health and safety is important to us, and your therapist will go through any safety information before the service. Please adhere to current government guideline with regards to mask wearing. We encourage the use of hand sanitiser and proper hand washing.

If you are unwell, we ask you not to attend until you are feeling better. For instances of COVID-19, if you are displaying symptoms, receive a positive result, or have been told to self-isolate by NHS Test and Trace you must inform us immediately and follow government guidelines. You may return tafter your isolation period is finished.

Please also inform us of any infectious illnesses such as Chicken Pox, Hand Foot and Mouth and Scarlet Fever. Please follow NHS guidelines and return to class once the illness has cleared up.

Venues and Property Security

The salon is based in house at your therapists home, so we do expect curteous behaviour to neighbours. Parking is located outside the property and is monitored by CCTV, although we do not accept any responsibility for any damage to your vehicle whilst on the property receiving a treatment.

Patch testing

Before attending certain appointments you are required to have a patch test at least 24 hours before. This is to prevent any adverse reactions to the products used during that treatment. If you do have any symptoms show during the 24 hour period you must inform your therapist

Updated July 2024